Refund policy

Every lamp is checked by hand before it leaves my studio. If yours arrives damaged, I'll replace it.

Damaged on arrival
Message me within 3 days of receiving your lamp, with your order number and a photo of the damage, at contact.luma.jls@gmail.com or on Instagram @lumastudios.my. I'll send you a replacement at no cost, and you can keep the damaged one.

Change of mind
Each lamp is made by hand, often to order, so I don't take returns or exchanges for a change of mind.

Your rights
This doesn't affect your rights under the Consumer Protection Act 1999.